Refunds, Returns, and Exchange Policy
Service Overview
You can request a refund for almost any unused service or purchase. Espoir Advisory, LLC will process a returns claim upon request via returns@espoiradvisory.com. If approved, the customer will receive either a full, partial, or gift card exchange refund. This refund is only available if the request is made within 30 days of purchase and the service or product has not been used. For more details, please refer to the refund policy below. Even if you don’t meet the refund rules we’ve outlined, you can still request a refund, and we’ll review your request.
You will receive the refund through the same payment method you used to make the purchase. If for any reason, Espoir Advisory, LLC is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. (Some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.)
Where Refunds Apply
Our refunds and exchange policy are enforceable if the claim is made within 30 days of purchase and the product or service has not been used. This policy applies to products and services available on our website.
Abuse
Refunds are designed to remove the risk from purchasing products or services — not as a way to get free products and services. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately re-buying that title for the sale price.
How to Request a Refund
You can request a refund or get other assistance with your purchases at returns@espoiradvisory.com.
Product Overview
Our refund and returns policy is valid for 30 days. If the 30-day period has elapsed since your purchase, we are unable to provide a full refund, exchange, or process any new claims.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@espoiradvisory.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items that are defective or damaged. If you need to exchange an item for the same one, please send us an email at returns@espoiradvisory.com to initiate the returns and exchange process for your product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To initiate the return process for your product, kindly send an email to returns@espoiradvisory.com for detailed instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at returns@espoiradvisory.com for questions related to refunds and returns.
This Refund Policy was last updated on 05 August 2026 (“Revision Date“). If you were a user before the Revision Date, it replaces the existing Refund Policy.